Sustaining change
Types of levers for change / Tipping point and critical mass / Roger’s adoption model
Learning for change
Introduction to effective instruction / Learning needs and objectives – knowledge, skills and attitudes
Coaching for change
Active listening / Giving developmental feedback / Framework for coaching
Handling Conflict in Change
Conflict in change situation and conflict management
Facilitation for co-design
Facilitation principles for co-design / Practitioner sample exam questions